Client-consultant interaction: Capturing social practices of professional service production

Nikolova, N; Reihlen, M; Schlapfner, JF

Client-consultant interaction: Capturing social practices of professional service production

Nikolova, N

Reihlen, M Schlapfner, JF

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Publication Type:: Journal Article
Citation:: Scandinavian Journal of Management, 2009, 25 (3), pp. 289 - 298
Issue Date:: 2009-09-01

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Field	Value	Language
dc.contributor.author	Nikolova, N https://orcid.org/0000-0001-5916-3822	en_US
dc.contributor.author	Reihlen, M	en_US
dc.contributor.author	Schlapfner, JF	en_US
dc.date.issued	2009-09-01	en_US
dc.identifier.citation	Scandinavian Journal of Management, 2009, 25 (3), pp. 289 - 298	en_US
dc.identifier.issn	0956-5221	en_US
dc.identifier.uri	http://hdl.handle.net/10453/10264
dc.identifier.uri	http://hdl.handle.net/10453/41161
dc.description.abstract	Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client-consultant interaction - shaping impressions, problem-solving, and negotiating expectations - and discuss their respective characteristics, activities, and contingencies. Our discussion of these practices provides not only a more differentiated picture of client-consultant interaction but also uncovers the critical role that clients play in these practices. Crown Copyright © 2009.	en_US
dc.relation.ispartof	Scandinavian Journal of Management	en_US
dc.relation.isbasedon	10.1016/j.scaman.2009.05.004	en_US
dc.subject.classification	Business & Management	en_US
dc.title	Client-consultant interaction: Capturing social practices of professional service production	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	25	en_US
utslib.for	150310 Organisation and Management Theory	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	ISI:000269570600005	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	25	en_US

Abstract:

Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client-consultant interaction - shaping impressions, problem-solving, and negotiating expectations - and discuss their respective characteristics, activities, and contingencies. Our discussion of these practices provides not only a more differentiated picture of client-consultant interaction but also uncovers the critical role that clients play in these practices. Crown Copyright © 2009.

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http://hdl.handle.net/10453/10264