E-commerce web accessibility for people with disabilities

Sohaib, O; Kang, K

E-commerce web accessibility for people with disabilities

Sohaib, O

Kang, K

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Publication Type:: Chapter
Citation:: Lecture Notes in Information Systems and Organisation, 2017, 22 pp. 87 - 100
Issue Date:: 2017-01-01

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Field	Value	Language
dc.contributor.author	Sohaib, O https://orcid.org/0000-0001-9287-5995	en_US
dc.contributor.author	Kang, K https://orcid.org/0000-0003-4252-9802	en_US
dc.date.issued	2017-01-01	en_US
dc.identifier.citation	Lecture Notes in Information Systems and Organisation, 2017, 22 pp. 87 - 100	en_US
dc.identifier.uri	http://hdl.handle.net/10453/127147
dc.description.abstract	© Springer International Publishing Switzerland 2017. In recent years online shopping has grown significantly worldwide. As the technology advanced, new techniques such as (HTML 5 and Flash-based content, JavaScript etc.) are used in e-commerce websites to visually present information. However, these new techniques have accessibility problems for people with disabilities when accessed using assistive technology. Therefore, it is also important to adopt web accessibility such as the Web Content Accessibility Guidelines (WCAG 2.0) in business-to-consumer (B2C) e-commerce websites to increase the consumer's satisfaction of all ages and with disabilities. This study analyses 30 Australian B2C websites in accordance to WCAG 2.0 using an automated web service. The result shows that B2C websites in Australia are not paying attention to web accessibility for people with disabilities. However, e-commerce will succeed in meeting WCAG 2.0 by making B2C e-commerce websites accessible to consumer of all ages and with disabilities. Recommendations are proposed in order to improve web accessibility for people with sensory (hearing and vision), motor (limited use of hands) and cognition (language and learning) disabilities in B2C e-commerce websites.	en_US
dc.relation.ispartof	Lecture Notes in Information Systems and Organisation	en_US
dc.relation.isbasedon	10.1007/978-3-319-52593-8_6	en_US
dc.title	E-commerce web accessibility for people with disabilities	en_US
dc.type	Chapter
utslib.citation.volume	22	en_US
utslib.for	1504 Commercial Services	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Professional Practice and Leadership
pubs.organisational-group	/University of Technology Sydney/Strength - CAMGIS - Centre for Advanced Modelling and Geospatial lnformation Systems
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	22	en_US

Abstract:

© Springer International Publishing Switzerland 2017. In recent years online shopping has grown significantly worldwide. As the technology advanced, new techniques such as (HTML 5 and Flash-based content, JavaScript etc.) are used in e-commerce websites to visually present information. However, these new techniques have accessibility problems for people with disabilities when accessed using assistive technology. Therefore, it is also important to adopt web accessibility such as the Web Content Accessibility Guidelines (WCAG 2.0) in business-to-consumer (B2C) e-commerce websites to increase the consumer's satisfaction of all ages and with disabilities. This study analyses 30 Australian B2C websites in accordance to WCAG 2.0 using an automated web service. The result shows that B2C websites in Australia are not paying attention to web accessibility for people with disabilities. However, e-commerce will succeed in meeting WCAG 2.0 by making B2C e-commerce websites accessible to consumer of all ages and with disabilities. Recommendations are proposed in order to improve web accessibility for people with sensory (hearing and vision), motor (limited use of hands) and cognition (language and learning) disabilities in B2C e-commerce websites.

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http://hdl.handle.net/10453/127147