Residents' place attachment and word-of-mouth behaviours: A tale of two cities

Chen, N; Dwyer, L; Firth, T

Residents' place attachment and word-of-mouth behaviours: A tale of two cities

Chen, N Dwyer, L

Firth, T

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Publication Type:: Journal Article
Citation:: Journal of Hospitality and Tourism Management, 2018, 36 pp. 1 - 11
Issue Date:: 2018-09-01

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Field	Value	Language
dc.contributor.author	Chen, N	en_US
dc.contributor.author	Dwyer, L https://orcid.org/0000-0002-9797-1043	en_US
dc.contributor.author	Firth, T	en_US
dc.date.issued	2018-09-01	en_US
dc.identifier.citation	Journal of Hospitality and Tourism Management, 2018, 36 pp. 1 - 11	en_US
dc.identifier.issn	1447-6770	en_US
dc.identifier.uri	http://hdl.handle.net/10453/130422
dc.description.abstract	© 2018 Factors that motivate residents to communicate with potential tourists have not received adequate attention from researchers. Based on the environmental psychology and tourism literature, this study focuses on local residents' positive word-of-mouth behaviour about their destination region through two communication channels. Dimensions of place attachment are proposed as determinants of two types (one-to-many and many-to-many) of online word-of-mouth behaviours. A theoretical structural model is tested based on an empirical study in Shanghai, China and Sydney, Australia. The research has implications for destination marketing managers in understanding how to involve local residents in the promotion of their tourism destinations.	en_US
dc.relation.ispartof	Journal of Hospitality and Tourism Management	en_US
dc.relation.isbasedon	10.1016/j.jhtm.2018.05.001	en_US
dc.title	Residents' place attachment and word-of-mouth behaviours: A tale of two cities	en_US
dc.type	Journal Article
utslib.citation.volume	36	en_US
utslib.for	1506 Tourism	en_US
utslib.for	1504 Commercial Services	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	36	en_US

Abstract:

© 2018 Factors that motivate residents to communicate with potential tourists have not received adequate attention from researchers. Based on the environmental psychology and tourism literature, this study focuses on local residents' positive word-of-mouth behaviour about their destination region through two communication channels. Dimensions of place attachment are proposed as determinants of two types (one-to-many and many-to-many) of online word-of-mouth behaviours. A theoretical structural model is tested based on an empirical study in Shanghai, China and Sydney, Australia. The research has implications for destination marketing managers in understanding how to involve local residents in the promotion of their tourism destinations.

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http://hdl.handle.net/10453/130422