Factors affecting community pharmacist work: A scoping review and thematic synthesis using role theory

Yong, FR; Garcia-Cardenas, V; Williams, KA; (Charlie) Benrimoj, SI

Factors affecting community pharmacist work: A scoping review and thematic synthesis using role theory

Yong, FR

Garcia-Cardenas, V

Williams, KA

(Charlie) Benrimoj, SI

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Publication Type:: Journal Article
Citation:: Research in Social and Administrative Pharmacy, 2020, 16 (2), pp. 123 - 141
Issue Date:: 2020-02-01

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Field	Value	Language
dc.contributor.author	Yong, FR https://orcid.org/0000-0002-4878-7565	en_US
dc.contributor.author	Garcia-Cardenas, V https://orcid.org/0000-0003-3770-4557	en_US
dc.contributor.author	Williams, KA https://orcid.org/0000-0002-5094-243X	en_US
dc.contributor.author	(Charlie) Benrimoj, SI	en_US
dc.date.available	2021-02-01T18:02:56Z
dc.date.issued	2020-02-01	en_US
dc.identifier.citation	Research in Social and Administrative Pharmacy, 2020, 16 (2), pp. 123 - 141	en_US
dc.identifier.issn	1551-7411	en_US
dc.identifier.uri	http://hdl.handle.net/10453/138390
dc.description.abstract	© 2019 Elsevier Inc. Many community pharmacists ideologically support recent changes to their roles in primary healthcare. However, their antithetical resistance towards practice change could have systemic causes (i.e. role stresses), which may account for increased job dissatisfaction, burnout, and job turnover in the profession. Deeper comprehension was sought using a role theory framework. Objective: To identify factors leading to role stresses and strain responses for community pharmacists, and to create a framework for community pharmacist role management. Method: PubMed, Scopus and Web of Science databases were searched for qualitative studies identifying community pharmacist role stress and strain using scoping review methodology from 1990 to 2019. Content and thematic analysis using the framework method was performed, and themes were reported using thematic synthesis. Results: Screening of 10,880 records resulted in 33 studies identified, with 41 factors categorised into four domains: Interpersonal Interactions, Social Setting, Individual Attributes, and Extra-Role. All role stresses were present. Reported role strains suggest role system imbalance. Conclusion: Community pharmacists are in a multifactorial transitional environment. Reported role stresses may be a function of past pharmacist roles and increased role expectations, amplified by many requisite interactions and individual pharmacist characteristics. Social science theories were found to be applicable to the community pharmacy setting.	en_US
dc.relation.ispartof	Research in Social and Administrative Pharmacy	en_US
dc.relation.isbasedon	10.1016/j.sapharm.2019.05.001	en_US
dc.rights	info:eu-repo/semantics/openAccess
dc.subject.classification	Pharmacology & Pharmacy	en_US
dc.title	Factors affecting community pharmacist work: A scoping review and thematic synthesis using role theory	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	16	en_US
utslib.for	1115 Pharmacology and Pharmaceutical Sciences	en_US
utslib.for	1117 Public Health and Health Services	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Graduate School of Health
pubs.organisational-group	/University of Technology Sydney/Strength - CHSP - Health Services and Practice
utslib.copyright.status	open_access	*
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	16	en_US

Abstract:

© 2019 Elsevier Inc. Many community pharmacists ideologically support recent changes to their roles in primary healthcare. However, their antithetical resistance towards practice change could have systemic causes (i.e. role stresses), which may account for increased job dissatisfaction, burnout, and job turnover in the profession. Deeper comprehension was sought using a role theory framework. Objective: To identify factors leading to role stresses and strain responses for community pharmacists, and to create a framework for community pharmacist role management. Method: PubMed, Scopus and Web of Science databases were searched for qualitative studies identifying community pharmacist role stress and strain using scoping review methodology from 1990 to 2019. Content and thematic analysis using the framework method was performed, and themes were reported using thematic synthesis. Results: Screening of 10,880 records resulted in 33 studies identified, with 41 factors categorised into four domains: Interpersonal Interactions, Social Setting, Individual Attributes, and Extra-Role. All role stresses were present. Reported role strains suggest role system imbalance. Conclusion: Community pharmacists are in a multifactorial transitional environment. Reported role stresses may be a function of past pharmacist roles and increased role expectations, amplified by many requisite interactions and individual pharmacist characteristics. Social science theories were found to be applicable to the community pharmacy setting.

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http://hdl.handle.net/10453/138390