Creating healthy democracy: Voice + listening for meaningful engagement

Macnamara, J

Creating healthy democracy: Voice + listening for meaningful engagement

Macnamara, J

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Publisher:: Wiley
Publication Type:: Chapter
Citation:: The Handbook of Listening, 2020, pp. 385 - 395
Issue Date:: 2020-07-01

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Field	Value	Language
dc.contributor.author	Macnamara, J https://orcid.org/0000-0003-1387-3882	en_US
dc.contributor.editor	Worthington, D	en_US
dc.contributor.editor	Bodie, G	en_US
dc.date.issued	2020-07-01	en_US
dc.identifier.citation	The Handbook of Listening, 2020, pp. 385 - 395	en_US
dc.identifier.isbn	1119554144	en_US
dc.identifier.isbn	9781119554141	en_US
dc.identifier.uri	http://hdl.handle.net/10453/138553
dc.description.abstract	Speaking and listening are recognized and receive considerable attention in studies of interpersonal communication and related fields such as leadership studies. However, how organizations listen to their stakeholders has not been examined until recently, and studies show that public communication by organizations is predominantly focussed on speaking to disseminate their messages. Organizational listening poses special challenges such as the issue of scale. Large organizations such as government departments and agencies, national and multinational corporations and large non-government organizations need to be able to listen to thousands, hundreds of thousands, or even millions of voices, which is beyond the capability of interpersonal listening. This chapter examines this communication gap in theory and practice, and proposes concepts and methods to operationalize effective organizational listening necessary to create meaningful engagement and participation, which can invigorate democracy and contribute to social equity.	en_US
dc.publisher	Wiley	en_US
dc.relation.ispartof	The Handbook of Listening	en_US
dc.title	Creating healthy democracy: Voice + listening for meaningful engagement	en_US
dc.type	Chapter
utslib.location	Hoboken, NJ	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Science
pubs.organisational-group	/University of Technology Sydney/Strength - CPCE - Centre for Creative Practices and the Cultural Economy
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Hoboken, NJ	en_US
pubs.publication-status	In preparation	en_US

Abstract:

Speaking and listening are recognized and receive considerable attention in studies of interpersonal communication and related fields such as leadership studies. However, how organizations listen to their stakeholders has not been examined until recently, and studies show that public communication by organizations is predominantly focussed on speaking to disseminate their messages. Organizational listening poses special challenges such as the issue of scale. Large organizations such as government departments and agencies, national and multinational corporations and large non-government organizations need to be able to listen to thousands, hundreds of thousands, or even millions of voices, which is beyond the capability of interpersonal listening. This chapter examines this communication gap in theory and practice, and proposes concepts and methods to operationalize effective organizational listening necessary to create meaningful engagement and participation, which can invigorate democracy and contribute to social equity.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/138553