How do Colombian software companies evaluate software product quality?

Perdomo, W; Prior, J; Leaney, J

How do Colombian software companies evaluate software product quality?

Perdomo, W Prior, J

Leaney, J

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Publication Type:: Conference Proceeding
Citation:: CEUR Workshop Proceedings, 2020, 2725
Issue Date:: 2020-11-01

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Field	Value	Language
dc.contributor.author	Perdomo, W
dc.contributor.author	Prior, J https://orcid.org/0000-0002-7182-0984
dc.contributor.author	Leaney, J https://orcid.org/0000-0001-5009-0401
dc.date	2020-10-29
dc.date.accessioned	2021-06-07T03:50:41Z
dc.date.available	2021-06-07T03:50:41Z
dc.date.issued	2020-11-01
dc.identifier.citation	CEUR Workshop Proceedings, 2020, 2725
dc.identifier.issn	1613-0073
dc.identifier.uri	http://hdl.handle.net/10453/149438
dc.description.abstract	Software developers confuse product quality with process quality, leading them to think they are measuring product quality when they are not. This is the main finding of our study of software developers in young companies in Colombia. Software product quality (SPQ) reflects two perspectives: conformance to specifications, and satisfying expectations when it is used under specified conditions. Measuring product quality still remains a problem for software development companies in relation to factors such as cost, effort, time, and competitiveness. There are few studies that show the current state of SPQ in companies, how companies evaluate product quality, and which measures they use to develop and launch products that meet high-quality criteria. This paper presents a study of SPQ in seven young software development companies in a developing country. We used a qualitative research approach to understand, through their experiences and knowledge, how 20 employees—developers, testers, and project managers—and their companies evaluate SPQ, and which measures they apply in their companies. Our results demonstrate that software process quality is better understood, and applied, by these software companies than SPQ. A greater difficulty is that most study participants ‘overlaid’ the idea of product quality with process quality, i.e. they talked about product quality as if it were process quality. These findings have implications for companies that wish to increase competitiveness and productivity, as they must develop a working knowledge of SPQ that is not confused with software process quality. It also has implications for educators, to ensure that the distinction between process and product quality is explicitly taught.
dc.language	en
dc.relation.ispartof	CEUR Workshop Proceedings
dc.relation.ispartof	International Workshop on Software Measurement and the International Conference on Software Process and Product Measurement
dc.rights	Copyrightc©2020 for this paper by its authors. Use permitted under Creative Com-mons License Attribution 4.0 International (CC BY 4.0)
dc.rights	info:eu-repo/semantics/restrictedAccess
dc.title	How do Colombian software companies evaluate software product quality?
dc.type	Conference Proceeding
utslib.citation.volume	2725
utslib.location.activity	Mexico
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	recently_added	*
pubs.consider-herdc	false
dc.date.updated	2021-06-07T03:50:39Z
pubs.finish-date	2020-10-30
pubs.publication-status	Published
pubs.start-date	2020-10-29
pubs.volume	2725

Abstract:

Software developers confuse product quality with process quality, leading them to think they are measuring product quality when they are not. This is the main finding of our study of software developers in young companies in Colombia. Software product quality (SPQ) reflects two perspectives: conformance to specifications, and satisfying expectations when it is used under specified conditions. Measuring product quality still remains a problem for software development companies in relation to factors such as cost, effort, time, and competitiveness. There are few studies that show the current state of SPQ in companies, how companies evaluate product quality, and which measures they use to develop and launch products that meet high-quality criteria. This paper presents a study of SPQ in seven young software development companies in a developing country. We used a qualitative research approach to understand, through their experiences and knowledge, how 20 employees—developers, testers, and project managers—and their companies evaluate SPQ, and which measures they apply in their companies. Our results demonstrate that software process quality is better understood, and applied, by these software companies than SPQ. A greater difficulty is that most study participants ‘overlaid’ the idea of product quality with process quality, i.e. they talked about product quality as if it were process quality. These findings have implications for companies that wish to increase competitiveness and productivity, as they must develop a working knowledge of SPQ that is not confused with software process quality. It also has implications for educators, to ensure that the distinction between process and product quality is explicitly taught.

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http://hdl.handle.net/10453/149438