The Making of a Design-led Innovation Strategy: How Mirvac launched the Hatch Program

Publication Type:
Chapter
Citation:
Transform with Design: Creating New Innovation Capabilities with Design Thinking, 2022
Issue Date:
2022-12-01
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CH7 Mirvac MANUSCRIPT Transform with design V1.9.pdfAccepted version955.64 kB
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Mirvac is an example of how a company, which was lacking a formal structure and process for innovation, successfully built its internal innovation capability, within a short period of four years. The journey started with a change in the top leadership of the firm. A new CEO set the innovation agenda, brought along the top leadership team, and resourced an initiative, initially supported by external consultants. To achieve both incremental innovation and disruptive innovation outcomes, the small corporate innovation team started to engage with key business units and central departments. However, balancing the need for tangible outcomes and successes that would satisfy the business unit managers and secure further buy-in with achieving long-term strategic and possibly disruptive innovation outcomes proved difficult - if not impossible. The team leveraged design thinking, tried out different and clever ways of engaging with various stakeholder groups, introduced new methods including open innovation, agile management, and design sprints, to ultimately succeed. Overall, a design-driven approach to innovation played a key role in making innovation a priority. Whether Mirvac will succeed in managing the tension between incremental and radical innovations in the long term remains to be seen. However, the implementation of Design Thinking in many aspects of what Mirvac does already represents a significant shift in the culture of the company. Further, design thinking has had positive effects on various aspects of the company’s life.
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