Speaking COVID-19: supporting COVID-19 communication and engagement efforts with people from culturally and linguistically diverse communities.

Seale, H; Harris-Roxas, B; Heywood, A; Abdi, I; Mahimbo, A; Chauhan, A; Woodland, L

Speaking COVID-19: supporting COVID-19 communication and engagement efforts with people from culturally and linguistically diverse communities.

Seale, H Harris-Roxas, B Heywood, A Abdi, I Mahimbo, A

Chauhan, A Woodland, L

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Publisher:: BMC
Publication Type:: Journal Article
Citation:: BMC Public Health, 2022, 22, (1), pp. 1257
Issue Date:: 2022-06-27

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Field	Value	Language
dc.contributor.author	Seale, H
dc.contributor.author	Harris-Roxas, B
dc.contributor.author	Heywood, A
dc.contributor.author	Abdi, I
dc.contributor.author	Mahimbo, A https://orcid.org/0000-0003-2058-6881
dc.contributor.author	Chauhan, A
dc.contributor.author	Woodland, L
dc.date.accessioned	2022-09-06T02:40:50Z
dc.date.available	2022-06-22
dc.date.available	2022-09-06T02:40:50Z
dc.date.issued	2022-06-27
dc.identifier.citation	BMC Public Health, 2022, 22, (1), pp. 1257
dc.identifier.issn	1471-2458
dc.identifier.issn	1471-2458
dc.identifier.uri	http://hdl.handle.net/10453/161407
dc.description.abstract	BACKGROUND: Since the emergence of COVID-19, issues have been raised regarding the approach used to engage with Culturally and Linguistically Diverse (CaLD) communities during this public health crisis. This study aimed to understand the factors impacting communication and engagement efforts during the COVID-19 pandemic from the perspective of crucial CaLD community stakeholders and opinion leaders. METHODS: Forty-six semi-structured telephone interviews were undertaken with key stakeholders who have an active role (established before the pandemic) in delivering services and other social support to CaLD communities in Australia. RESULTS: Seven key themes emerged: (1) the digital divide and how to connect with people; (2) information voids being filled by international material; (3) Differentiating established with new and emerging communities' needs; (4) speaking COVID-19; (5) ineffectiveness of direct translations of English language resources; (6) coordination is needed to avoid duplication and address gaps and (7) recognising the improvements in governments' approach. CONCLUSION: Alliances must be set up that can be activated in the future to reduce issues around resource development, translation, and dissemination of messages to minimise gaps in the response. Financial assistance must be provided in a timely way to community organisations to support the development and dissemination of culturally appropriate communication materials.
dc.format	Electronic
dc.language	eng
dc.publisher	BMC
dc.relation.ispartof	BMC Public Health
dc.relation.isbasedon	10.1186/s12889-022-13680-1
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	1117 Public Health and Health Services
dc.subject.classification	Public Health
dc.subject.mesh	COVID-19
dc.subject.mesh	Communication
dc.subject.mesh	Health Services Accessibility
dc.subject.mesh	Humans
dc.subject.mesh	Language
dc.subject.mesh	Pandemics
dc.subject.mesh	Humans
dc.subject.mesh	Communication
dc.subject.mesh	Language
dc.subject.mesh	Health Services Accessibility
dc.subject.mesh	Pandemics
dc.subject.mesh	COVID-19
dc.title	Speaking COVID-19: supporting COVID-19 communication and engagement efforts with people from culturally and linguistically diverse communities.
dc.type	Journal Article
utslib.citation.volume	22
utslib.location.activity	England
utslib.for	1117 Public Health and Health Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
pubs.organisational-group	/University of Technology Sydney/Faculty of Health/Public Health
utslib.copyright.status	open_access	*
dc.date.updated	2022-09-06T02:40:46Z
pubs.issue	1
pubs.publication-status	Published online
pubs.volume	22
utslib.citation.issue	1

Abstract:

BACKGROUND: Since the emergence of COVID-19, issues have been raised regarding the approach used to engage with Culturally and Linguistically Diverse (CaLD) communities during this public health crisis. This study aimed to understand the factors impacting communication and engagement efforts during the COVID-19 pandemic from the perspective of crucial CaLD community stakeholders and opinion leaders. METHODS: Forty-six semi-structured telephone interviews were undertaken with key stakeholders who have an active role (established before the pandemic) in delivering services and other social support to CaLD communities in Australia. RESULTS: Seven key themes emerged: (1) the digital divide and how to connect with people; (2) information voids being filled by international material; (3) Differentiating established with new and emerging communities' needs; (4) speaking COVID-19; (5) ineffectiveness of direct translations of English language resources; (6) coordination is needed to avoid duplication and address gaps and (7) recognising the improvements in governments' approach. CONCLUSION: Alliances must be set up that can be activated in the future to reduce issues around resource development, translation, and dissemination of messages to minimise gaps in the response. Financial assistance must be provided in a timely way to community organisations to support the development and dissemination of culturally appropriate communication materials.

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http://hdl.handle.net/10453/161407