A framework for the elicitation and analysis of Information Technology service requirements and their alignment with enterprise business goals

Zowghi, D; Jin, Z

A framework for the elicitation and analysis of Information Technology service requirements and their alignment with enterprise business goals

Zowghi, D

Jin, Z

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Publication Type:: Conference Proceeding
Citation:: Proceedings - International Computer Software and Applications Conference, 2010, pp. 269 - 272
Issue Date:: 2010-12-13

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Field	Value	Language
dc.contributor.author	Zowghi, D https://orcid.org/0000-0002-6051-0155	en_US
dc.contributor.author	Jin, Z	en_US
dc.date.issued	2010-12-13	en_US
dc.identifier.citation	Proceedings - International Computer Software and Applications Conference, 2010, pp. 269 - 272	en_US
dc.identifier.isbn	9780769541051	en_US
dc.identifier.issn	0730-3157	en_US
dc.identifier.uri	http://hdl.handle.net/10453/16292
dc.description.abstract	As the economies of the world have become increasingly dependant on Information Technology (IT) services, there is a need for service designers and developers to focus on co-value creation between service providers and service consumers. Developers need to conduct a more rigorous and systematic identification, elicitation, and analysis of IT service requirements than ever before so that the resulting IT services are closely aligned with the enterprise business requirements. Research in Services Science from the business and management discipline has mostly focused on the delivery and management of services experience from the business perspective. Much of the research focus in Service Oriented Computing (SOC) so far has been on the design and delivery of services (especially Web Services), but engineering of IT service requirements has received much less attention. The overall aims of the proposed research is the design and development of an integrated framework and its supporting toolset for the systematic identification, elicitation, and analysis of IT service requirements that satisfy consumers' needs and are closely aligned with their enterprise business goals. © 2010 IEEE.	en_US
dc.relation.ispartof	Proceedings - International Computer Software and Applications Conference	en_US
dc.relation.isbasedon	10.1109/COMPSACW.2010.54	en_US
dc.title	A framework for the elicitation and analysis of Information Technology service requirements and their alignment with enterprise business goals	en_US
dc.type	Conference Proceeding
utslib.for	0803 Computer Software	en_US
dc.location.activity	Seoul, South Korea	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Graduate Research School
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Strength - STEM Education Futures
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

As the economies of the world have become increasingly dependant on Information Technology (IT) services, there is a need for service designers and developers to focus on co-value creation between service providers and service consumers. Developers need to conduct a more rigorous and systematic identification, elicitation, and analysis of IT service requirements than ever before so that the resulting IT services are closely aligned with the enterprise business requirements. Research in Services Science from the business and management discipline has mostly focused on the delivery and management of services experience from the business perspective. Much of the research focus in Service Oriented Computing (SOC) so far has been on the design and delivery of services (especially Web Services), but engineering of IT service requirements has received much less attention. The overall aims of the proposed research is the design and development of an integrated framework and its supporting toolset for the systematic identification, elicitation, and analysis of IT service requirements that satisfy consumers' needs and are closely aligned with their enterprise business goals. © 2010 IEEE.

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http://hdl.handle.net/10453/16292