An innovative approach to digital engineering services delivery: An application in maintenance

Capodieci, A; Mainetti, L; Alem, L

An innovative approach to digital engineering services delivery: An application in maintenance

Capodieci, A Mainetti, L Alem, L

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Publisher:: Institute of Electrical and Electronics Engineers (IEEE)
Publication Type:: Conference Proceeding
Citation:: Proceedings - 2015 11th International Conference on Innovations in Information Technology, IIT 2015, 2016, pp. 342-349
Issue Date:: 2016-01-12

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Field	Value	Language
dc.contributor.author	Capodieci, A
dc.contributor.author	Mainetti, L
dc.contributor.author	Alem, L https://orcid.org/0000-0002-7802-3590
dc.date	2015-11-01
dc.date.accessioned	2023-01-30T06:47:45Z
dc.date.available	2023-01-30T06:47:45Z
dc.date.issued	2016-01-12
dc.identifier.citation	Proceedings - 2015 11th International Conference on Innovations in Information Technology, IIT 2015, 2016, pp. 342-349
dc.identifier.isbn	9781467385114
dc.identifier.uri	http://hdl.handle.net/10453/165609
dc.description.abstract	Nowadays companies are rapidly moving towards transforming their business into digital businesses. Being digital often means exploiting emerging technologies to enable new ways of serving customers. This paper presents two digital tools that have been designed to drive innovation in maintenance operations. A remote assistance collaboration tool combining wearable technologies and augmented reality is presented to allow a specialist from an engineering services company to remotely assist in real time a maintenance operator located at an operation site. A visible and open collaborative business model built to model the B2B process between the engineering services and the operation companies is presented to monitor compliance to the service level agreement contract and provide a basis for improving customer facing interactions. This paper provides an example of digital innovation in maintenance operations that integrates new technologies with business process models.
dc.language	en
dc.publisher	Institute of Electrical and Electronics Engineers (IEEE)
dc.relation.ispartof	Proceedings - 2015 11th International Conference on Innovations in Information Technology, IIT 2015
dc.relation.ispartof	2015 11th International Conference on Innovations in Information Technology (IIT)
dc.relation.isbasedon	10.1109/INNOVATIONS.2015.7381565
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	An innovative approach to digital engineering services delivery: An application in maintenance
dc.type	Conference Proceeding
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
utslib.copyright.status	closed_access	*
dc.date.updated	2023-01-30T06:47:44Z
pubs.finish-date	2015-11-03
pubs.publication-status	Published
pubs.start-date	2015-11-01

Abstract:

Nowadays companies are rapidly moving towards transforming their business into digital businesses. Being digital often means exploiting emerging technologies to enable new ways of serving customers. This paper presents two digital tools that have been designed to drive innovation in maintenance operations. A remote assistance collaboration tool combining wearable technologies and augmented reality is presented to allow a specialist from an engineering services company to remotely assist in real time a maintenance operator located at an operation site. A visible and open collaborative business model built to model the B2B process between the engineering services and the operation companies is presented to monitor compliance to the service level agreement contract and provide a basis for improving customer facing interactions. This paper provides an example of digital innovation in maintenance operations that integrates new technologies with business process models.

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http://hdl.handle.net/10453/165609