Centralised Quality of Experience and Service Framework Using PROMETHEE-II for Cloud Provider Selection

Hussain, W; Merigo, JM

Centralised Quality of Experience and Service Framework Using PROMETHEE-II for Cloud Provider Selection

Hussain, W

Merigo, JM

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Publisher:: Springer, Cham
Publication Type:: Chapter
Citation:: Intelligent Processing Practices and Tools for E-Commerce Data, Information, and Knowledge, 2022, pp. 79-94
Issue Date:: 2022-01-01

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Field	Value	Language
dc.contributor.author	Hussain, W https://orcid.org/0000-0003-0610-4006
dc.contributor.author	Merigo, JM
dc.contributor.editor	Gao, H
dc.contributor.editor	Kim, JY
dc.contributor.editor	Hussain, W https://orcid.org/0000-0003-0610-4006
dc.contributor.editor	Iqbal, M
dc.contributor.editor	Duan, Y
dc.date.accessioned	2023-03-21T23:13:45Z
dc.date.available	2023-03-21T23:13:45Z
dc.date.issued	2022-01-01
dc.identifier.citation	Intelligent Processing Practices and Tools for E-Commerce Data, Information, and Knowledge, 2022, pp. 79-94
dc.identifier.isbn	9783030783020
dc.identifier.uri	http://hdl.handle.net/10453/167996
dc.description.abstract	The extensive diffusion of cloud services has fostered a business growth culture and innovation that propagate to many consumers and providers. For enabling a sustainable trusted relationship and for forming practicable successful service level agreements (SLAs), all stakeholders need a centralised Quality of Experience (QoE) and Quality of Service (QoS) repository that assists them in forming such an agreement. A cloud consumer needs a centralised QoE repository that supports them in selecting the right service provider that satisfies consumer’s requirements in terms of cost, reliability, efficiency and other QoS parameters. On the other end, a cloud provider needs a reliable QoS repository that provides consumers with up-to-date information about services and enables a provider to take an optimal decision to allocate the amount of marginal resources while forming an SLA. Due to the elastic nature of a cloud and lack of proper resource management, the service provider usually caught in service violation, leading to violation penalties both in terms of trust and money. Existing literature lacks studies on a centralised repository to assist cloud providers in resource management and cloud consumer service selection. To address the issue, we discuss the idea of a Centralised Quality of Experience and Service (CQoES) repository framework. The approach uses PROMETHEE-II method where each alternatives are assessed based on consumer’s custom weighted QoS attributes. The framework ensures the cloud marketplace’s economic growth and helps the interacting parties build a durable and long-term trusted relationship
dc.format.extent	6
dc.language	en
dc.publisher	Springer, Cham
dc.relation.ispartof	Intelligent Processing Practices and Tools for E-Commerce Data, Information, and Knowledge
dc.relation.ispartofseries	EAI/Springer Innovations in Communication and Computing
dc.relation.isbasedon	10.1007/978-3-030-78303-7_5
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	Centralised Quality of Experience and Service Framework Using PROMETHEE-II for Cloud Provider Selection
dc.type	Chapter
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2023-03-21T23:13:40Z
pubs.publication-status	Published online

Abstract:

The extensive diffusion of cloud services has fostered a business growth culture and innovation that propagate to many consumers and providers. For enabling a sustainable trusted relationship and for forming practicable successful service level agreements (SLAs), all stakeholders need a centralised Quality of Experience (QoE) and Quality of Service (QoS) repository that assists them in forming such an agreement. A cloud consumer needs a centralised QoE repository that supports them in selecting the right service provider that satisfies consumer’s requirements in terms of cost, reliability, efficiency and other QoS parameters. On the other end, a cloud provider needs a reliable QoS repository that provides consumers with up-to-date information about services and enables a provider to take an optimal decision to allocate the amount of marginal resources while forming an SLA. Due to the elastic nature of a cloud and lack of proper resource management, the service provider usually caught in service violation, leading to violation penalties both in terms of trust and money. Existing literature lacks studies on a centralised repository to assist cloud providers in resource management and cloud consumer service selection. To address the issue, we discuss the idea of a Centralised Quality of Experience and Service (CQoES) repository framework. The approach uses PROMETHEE-II method where each alternatives are assessed based on consumer’s custom weighted QoS attributes. The framework ensures the cloud marketplace’s economic growth and helps the interacting parties build a durable and long-term trusted relationship

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http://hdl.handle.net/10453/167996