User profile of people contacting a stroke helpline (StrokeLine) in Australia: a retrospective cohort study.
- Publisher:
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Publication Type:
- Journal Article
- Citation:
- Contemp Nurse, 2024, 59, (6), pp. 1-9
- Issue Date:
- 2024
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Full metadata record
Field | Value | Language |
---|---|---|
dc.contributor.author | Chaudhry, MT | |
dc.contributor.author | McCambridge, AB | |
dc.contributor.author | Russell, S | |
dc.contributor.author | Yong, K | |
dc.contributor.author | Inglis, SC | |
dc.contributor.author |
Verhagen, A https://orcid.org/0000-0002-6195-0128 |
|
dc.contributor.author |
Ferguson, C https://orcid.org/0000-0002-2417-2216 |
|
dc.date.accessioned | 2024-09-20T05:22:35Z | |
dc.date.available | 2024-09-20T05:22:35Z | |
dc.date.issued | 2024 | |
dc.identifier.citation | Contemp Nurse, 2024, 59, (6), pp. 1-9 | |
dc.identifier.issn | 1037-6178 | |
dc.identifier.issn | 1839-3535 | |
dc.identifier.uri | http://hdl.handle.net/10453/180897 | |
dc.description.abstract | BACKGROUND: StrokeLine is a specialised telephone helpline led by health professionals in Australia. AIMS: (i) To describe the profile of StrokeLine callers; (ii) to understand the reasons people engage with the service and (iii) how StrokeLine responded to the caller's needs. METHODS: Routine call data were obtained from the StrokeLine between November 2019 and November 2020. Data were extracted and descriptive analyses performed. De-identified free-text data were obtained separately for November 2019 and June 2020 and analysed using qualitative content analysis. RESULTS: Of the 1429 calls most were from carers, family and friends (38%) or the stroke survivor themselves (34%). Most calls were made by women (64%) and the average age of the stroke survivor was ≥65 years (33%) with the time since the stroke occurred <1 year. The main reason for calling was to manage stroke-related impairments (40%). Providing information, support and advice was the most common action provided by StrokeLine staff (25%). Content analysis of 225 calls revealed most stroke survivors called for emotional support, while carers sought more practical guidance. StrokeLine provided information for referral to relevant services and guidance on what to do next. CONCLUSIONS: Most calls were received from family and carers, as well as stroke survivors. They contacted StrokeLine for information and advice, practical solutions, emotional support, and referral advice to other services. | |
dc.format | Print-Electronic | |
dc.language | eng | |
dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | |
dc.relation.ispartof | Contemp Nurse | |
dc.relation.isbasedon | 10.1080/10376178.2023.2262619 | |
dc.rights | info:eu-repo/semantics/openAccess | |
dc.subject | 1110 Nursing | |
dc.subject.classification | Nursing | |
dc.subject.classification | 3901 Curriculum and pedagogy | |
dc.subject.classification | 4204 Midwifery | |
dc.subject.classification | 4205 Nursing | |
dc.subject.mesh | Humans | |
dc.subject.mesh | Female | |
dc.subject.mesh | Aged | |
dc.subject.mesh | Retrospective Studies | |
dc.subject.mesh | Australia | |
dc.subject.mesh | Counseling | |
dc.subject.mesh | Caregivers | |
dc.subject.mesh | Stroke | |
dc.subject.mesh | Telephone | |
dc.subject.mesh | Humans | |
dc.subject.mesh | Retrospective Studies | |
dc.subject.mesh | Counseling | |
dc.subject.mesh | Telephone | |
dc.subject.mesh | Aged | |
dc.subject.mesh | Caregivers | |
dc.subject.mesh | Australia | |
dc.subject.mesh | Female | |
dc.subject.mesh | Stroke | |
dc.subject.mesh | Humans | |
dc.subject.mesh | Female | |
dc.subject.mesh | Aged | |
dc.subject.mesh | Retrospective Studies | |
dc.subject.mesh | Australia | |
dc.subject.mesh | Counseling | |
dc.subject.mesh | Caregivers | |
dc.subject.mesh | Stroke | |
dc.subject.mesh | Telephone | |
dc.title | User profile of people contacting a stroke helpline (StrokeLine) in Australia: a retrospective cohort study. | |
dc.type | Journal Article | |
utslib.citation.volume | 59 | |
utslib.location.activity | United States | |
utslib.for | 1110 Nursing | |
pubs.organisational-group | University of Technology Sydney | |
pubs.organisational-group | University of Technology Sydney/Faculty of Health | |
pubs.organisational-group | University of Technology Sydney/Faculty of Health/Research Centres/IMPACCT | |
pubs.organisational-group | University of Technology Sydney/UTS Groups | |
pubs.organisational-group | University of Technology Sydney/UTS Groups/Improving Palliative, Aged and Chronic Care through Clinical Research and Translation (IMPACCT) | |
pubs.organisational-group | University of Technology Sydney/UTS Groups/Digital, Virtual and AI in Health Collaborative (DVAIHC) | |
pubs.organisational-group | University of Technology Sydney/Faculty of Health/Research Centres | |
utslib.copyright.status | open_access | * |
pubs.consider-herdc | false | |
dc.rights.license | This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0). To view a copy of this license, visit https://creativecommons.org/licenses/by/4.0/ | |
dc.date.updated | 2024-09-20T05:22:33Z | |
pubs.issue | 6 | |
pubs.publication-status | Published online | |
pubs.volume | 59 | |
utslib.citation.issue | 6 |
Abstract:
BACKGROUND: StrokeLine is a specialised telephone helpline led by health professionals in Australia. AIMS: (i) To describe the profile of StrokeLine callers; (ii) to understand the reasons people engage with the service and (iii) how StrokeLine responded to the caller's needs. METHODS: Routine call data were obtained from the StrokeLine between November 2019 and November 2020. Data were extracted and descriptive analyses performed. De-identified free-text data were obtained separately for November 2019 and June 2020 and analysed using qualitative content analysis. RESULTS: Of the 1429 calls most were from carers, family and friends (38%) or the stroke survivor themselves (34%). Most calls were made by women (64%) and the average age of the stroke survivor was ≥65 years (33%) with the time since the stroke occurred <1 year. The main reason for calling was to manage stroke-related impairments (40%). Providing information, support and advice was the most common action provided by StrokeLine staff (25%). Content analysis of 225 calls revealed most stroke survivors called for emotional support, while carers sought more practical guidance. StrokeLine provided information for referral to relevant services and guidance on what to do next. CONCLUSIONS: Most calls were received from family and carers, as well as stroke survivors. They contacted StrokeLine for information and advice, practical solutions, emotional support, and referral advice to other services.
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