ICT Adoption for Tourism Disaster Management: A Systematic Review

Pradhan, S; Lama, S; Bunker, D

ICT Adoption for Tourism Disaster Management: A Systematic Review

Pradhan, S

Lama, S Bunker, D

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Publication Type:: Conference Proceeding
Citation:: Proceedings of the International ISCRAM Conference, 2022, 2022-November, pp. 215-227
Issue Date:: 2022-01-01

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Field	Value	Language
dc.contributor.author	Pradhan, S https://orcid.org/0000-0003-2188-5330
dc.contributor.author	Lama, S
dc.contributor.author	Bunker, D
dc.date.accessioned	2024-11-13T20:11:50Z
dc.date.available	2024-11-13T20:11:50Z
dc.date.issued	2022-01-01
dc.identifier.citation	Proceedings of the International ISCRAM Conference, 2022, 2022-November, pp. 215-227
dc.identifier.issn	2411-3387
dc.identifier.uri	http://hdl.handle.net/10453/181889
dc.description.abstract	The tourism sector is not new to disruptions from natural disasters or human induced crises and has been recalibrating the way they operate and sustain. The scale and impact of the COVID-19 pandemic has highly impacted global tourism and the economies that rely on tourism. It has brought phenomenal challenges to humankind and many tourism organisations are on the brink of collapse and this will have a cascading effect on countries and their citizens for years to come. This paper presents the systematic literature review on the adoption of ICTs in tourism when preparing for and managing disasters. This review was conducted using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Flow diagram. Out of 585 articles from four databases, 35 peer-reviewed journal and conference articles were included for analysis. Research on potential adoption of ICT and associated tools for tourism disaster management, remains scarce. With the world coming to terms with the “new normal” of social distancing and increased use of ICT tools such as virtual reality, virtual guides, chatbots, social media and contact tracing apps due to pandemic, the investigation of adoption of such tools is long overdue. Within limited empirical studies, this review shows some trends and opportunities for the development of a critical research agenda in this area. Other innovative tools such as AI, GIS, IoTs, and visual story telling have been adopted for managing disasters related to tourism. This research demonstrates the potential adoption of ICT tools for effective disaster management and the subsequent support of global tourism. To counter the catastrophic effect on the tourism industry from COVID-19 pandemic, it is paramount to recognise cultural sensitivities and study how advancement in technology can be harnessed in all contexts. In addition to this, further exploratory research should be conducted to better understand crisis as an opportunity to develop and adopt foundational and critical ICT systems for the tourism industry.
dc.language	en
dc.relation.ispartof	Proceedings of the International ISCRAM Conference
dc.rights	info:eu-repo/semantics/openAccess
dc.title	ICT Adoption for Tourism Disaster Management: A Systematic Review
dc.type	Conference Proceeding
utslib.citation.volume	2022-November
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology/School of Professional Practice and Leadership
utslib.copyright.status	open_access	*
dc.date.updated	2024-11-13T20:11:48Z
pubs.publication-status	Published
pubs.volume	2022-November

Abstract:

The tourism sector is not new to disruptions from natural disasters or human induced crises and has been recalibrating the way they operate and sustain. The scale and impact of the COVID-19 pandemic has highly impacted global tourism and the economies that rely on tourism. It has brought phenomenal challenges to humankind and many tourism organisations are on the brink of collapse and this will have a cascading effect on countries and their citizens for years to come. This paper presents the systematic literature review on the adoption of ICTs in tourism when preparing for and managing disasters. This review was conducted using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) Flow diagram. Out of 585 articles from four databases, 35 peer-reviewed journal and conference articles were included for analysis. Research on potential adoption of ICT and associated tools for tourism disaster management, remains scarce. With the world coming to terms with the “new normal” of social distancing and increased use of ICT tools such as virtual reality, virtual guides, chatbots, social media and contact tracing apps due to pandemic, the investigation of adoption of such tools is long overdue. Within limited empirical studies, this review shows some trends and opportunities for the development of a critical research agenda in this area. Other innovative tools such as AI, GIS, IoTs, and visual story telling have been adopted for managing disasters related to tourism. This research demonstrates the potential adoption of ICT tools for effective disaster management and the subsequent support of global tourism. To counter the catastrophic effect on the tourism industry from COVID-19 pandemic, it is paramount to recognise cultural sensitivities and study how advancement in technology can be harnessed in all contexts. In addition to this, further exploratory research should be conducted to better understand crisis as an opportunity to develop and adopt foundational and critical ICT systems for the tourism industry.

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http://hdl.handle.net/10453/181889