A framework for SLA management in cloud computing for informed decision making

Hammadi, A; Hussain, OK; Dillon, T; Hussain, FK

A framework for SLA management in cloud computing for informed decision making

Hammadi, A Hussain, OK Dillon, T Hussain, FK

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Publication Type:: Journal Article
Citation:: Cluster Computing, 2013, 16 (4), pp. 961 - 977
Issue Date:: 2013-01-01

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Field	Value	Language
dc.contributor.author	Hammadi, A	en_US
dc.contributor.author	Hussain, OK	en_US
dc.contributor.author	Dillon, T	en_US
dc.contributor.author	Hussain, FK https://orcid.org/0000-0003-1513-8072	en_US
dc.date.issued	2013-01-01	en_US
dc.identifier.citation	Cluster Computing, 2013, 16 (4), pp. 961 - 977	en_US
dc.identifier.issn	1386-7857	en_US
dc.identifier.uri	http://hdl.handle.net/10453/26098
dc.description.abstract	In cloud computing, service providers offer cost-effective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from the formed service. In this paper, we introduce a SLA management framework that will enable service users to select the best available service provider on the basis of its reputation and then monitor the run time performance of the service provider to determine whether or not it will fulfill its promise defined in the SLA. Such analysis will assist the service user to make an informed decision about the continuation of service with the service provider. © 2012 Springer Science+Business Media New York.	en_US
dc.relation.ispartof	Cluster Computing	en_US
dc.relation.isbasedon	10.1007/s10586-012-0232-9	en_US
dc.subject.classification	Distributed Computing	en_US
dc.title	A framework for SLA management in cloud computing for informed decision making	en_US
dc.type	Journal Article
utslib.citation.volume	4	en_US
utslib.citation.volume	16	en_US
utslib.for	0806 Information Systems	en_US
utslib.for	0805 Distributed Computing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Software
pubs.organisational-group	/University of Technology Sydney/Strength - CAI - Centre for Artificial Intelligence
utslib.copyright.status	closed_access
pubs.issue	4	en_US
pubs.publication-status	Published	en_US
pubs.volume	16	en_US

Abstract:

In cloud computing, service providers offer cost-effective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from the formed service. In this paper, we introduce a SLA management framework that will enable service users to select the best available service provider on the basis of its reputation and then monitor the run time performance of the service provider to determine whether or not it will fulfill its promise defined in the SLA. Such analysis will assist the service user to make an informed decision about the continuation of service with the service provider. © 2012 Springer Science+Business Media New York.

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http://hdl.handle.net/10453/26098