Could knowledge gaps drive quality improvement?

Mehrez, A; Soliman, F

Could knowledge gaps drive quality improvement?

Mehrez, A Soliman, F

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Publication Type:: Chapter
Citation:: Learning Models for Innovation in Organizations: Examining Roles of Knowledge Transfer and Human Resources Management, 2013, pp. 288 - 306
Issue Date:: 2013-12-31

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Full metadata record

Field	Value	Language
dc.contributor.author	Mehrez, A	en_US
dc.contributor.author	Soliman, F	en_US
dc.date.issued	2013-12-31	en_US
dc.identifier.citation	Learning Models for Innovation in Organizations: Examining Roles of Knowledge Transfer and Human Resources Management, 2013, pp. 288 - 306	en_US
dc.identifier.isbn	1466648848	en_US
dc.identifier.isbn	9781466648845	en_US
dc.identifier.uri	http://hdl.handle.net/10453/34231
dc.description.abstract	© 2014, IGI Global. All rights reserved. Quality problems could constitute a major obstacle to improvement of products and/or services. The model for assessing the quality of quality management programs presented in this chapter focuses on the role of Strategic Gaps and Knowledge Gaps in driving the quality management programs. The chapter also identifies Strategic Gaps and Knowledge Gaps that could exist in some organisational quality management processes. Those gaps are shown to adversely affect expected outcomes from the implemented quality management programs. Furthermore, the chapter explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes in some software industries.	en_US
dc.relation.ispartof	Learning Models for Innovation in Organizations: Examining Roles of Knowledge Transfer and Human Resources Management	en_US
dc.relation.isbasedon	10.4018/978-1-4666-4884-5.ch016	en_US
dc.title	Could knowledge gaps drive quality improvement?	en_US
dc.type	Chapter
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

© 2014, IGI Global. All rights reserved. Quality problems could constitute a major obstacle to improvement of products and/or services. The model for assessing the quality of quality management programs presented in this chapter focuses on the role of Strategic Gaps and Knowledge Gaps in driving the quality management programs. The chapter also identifies Strategic Gaps and Knowledge Gaps that could exist in some organisational quality management processes. Those gaps are shown to adversely affect expected outcomes from the implemented quality management programs. Furthermore, the chapter explores the relationship between the perception of the developers or implementers of quality management programs and other related organizational attributes in some software industries.

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http://hdl.handle.net/10453/34231