Analysing Yammer Usage Pattern in the Context of Social Collaborative Activity Performance from Knowledge Workers

Chua, B; Hall, J

Analysing Yammer Usage Pattern in the Context of Social Collaborative Activity Performance from Knowledge Workers

Chua, B Hall, J

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Publisher:: Springer
Publication Type:: Conference Proceeding
Citation:: Social Computing and Social Media, 2015, 9182 pp. 127 - 137 (10)
Issue Date:: 2015-09-15

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Field	Value	Language
dc.contributor.author	Chua, B	en_US
dc.contributor.author	Hall, J	en_US
dc.date	2015-08-02	en_US
dc.date.available	2015-02-14	en_US
dc.date.issued	2015-09-15	en_US
dc.identifier.citation	Social Computing and Social Media, 2015, 9182 pp. 127 - 137 (10)	en_US
dc.identifier.isbn	978-3-319-20367-6	en_US
dc.identifier.uri	http://hdl.handle.net/10453/37331
dc.description.abstract	This study investigates the impact and trend of the Yammer utilisation pattern by multi-generational knowledge workers employed in the risk service department of a multi-national enterprise. In contrast to the existing literature, our results highlight the different experiences of the younger and older generations in their adoption of a new technology. In our study, older management used Yammer for post creation more frequently than did the younger management. Furthermore, the older the employee was, the higher the chance he or she would access Yammer. Senior management was less concerned about Yammer’s usability and functionality compared to junior management. Yammer usage rate increased if the tool was well integrated with other in-house compatible tools. Finally, younger management benefitted from high-quality coaching about Yammer’s benefits and values.	en_US
dc.publisher	Springer	en_US
dc.relation.ispartof	Social Computing and Social Media	en_US
dc.relation.ispartof	HCI International	en_US
dc.relation.isbasedon	10.1007/978-3-319-20367-6_14	en_US
dc.subject.classification	Artificial Intelligence & Image Processing	en_US
dc.title	Analysing Yammer Usage Pattern in the Context of Social Collaborative Activity Performance from Knowledge Workers	en_US
dc.type	Conference Proceeding
utslib.citation.volume	9182	en_US
utslib.location	Los Angeles, USA	en_US
utslib.location.activity	Los Angeles	en_US
dc.location.activity	Los Angeles
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.finish-date	2015-08-07	en_US
pubs.place-of-publication	Los Angeles, USA	en_US
pubs.publication-status	Published	en_US
pubs.start-date	2015-08-02	en_US
pubs.volume	9182	en_US

Abstract:

This study investigates the impact and trend of the Yammer utilisation pattern by multi-generational knowledge workers employed in the risk service department of a multi-national enterprise. In contrast to the existing literature, our results highlight the different experiences of the younger and older generations in their adoption of a new technology. In our study, older management used Yammer for post creation more frequently than did the younger management. Furthermore, the older the employee was, the higher the chance he or she would access Yammer. Senior management was less concerned about Yammer’s usability and functionality compared to junior management. Yammer usage rate increased if the tool was well integrated with other in-house compatible tools. Finally, younger management benefitted from high-quality coaching about Yammer’s benefits and values.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/37331