Using a market-utility-based approach to designing public services: A case illustration from United States Forest Service

Verma, R; Louviere, JJ; Burke, P

Using a market-utility-based approach to designing public services: A case illustration from United States Forest Service

Verma, R Louviere, JJ Burke, P

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Publication Type:: Journal Article
Citation:: Journal of Operations Management, 2006, 24 (4 SPEC. ISS.), pp. 407 - 416
Issue Date:: 2006-01-01

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Field	Value	Language
dc.contributor.author	Verma, R	en_US
dc.contributor.author	Louviere, JJ	en_US
dc.contributor.author	Burke, P https://orcid.org/0000-0003-0978-0237	en_US
dc.date.issued	2006-01-01	en_US
dc.identifier.citation	Journal of Operations Management, 2006, 24 (4 SPEC. ISS.), pp. 407 - 416	en_US
dc.identifier.issn	0272-6963	en_US
dc.identifier.uri	http://hdl.handle.net/10453/4286
dc.description.abstract	Government and public services have to not only enforce the requirements of the regulatory policies, but also have to satisfy the needs of preferences of their clients and customers. In this paper, we summarize the results of a multi-year case study conducted to assess the choices of campground users at the Shawnee National Forest (Illinois), which is managed by United States Forest Service. The results show how users' tradeoff between location, capacity-related and pricing attributes when choosing a campground. The case study provides guidance for design and development of new services and more effective management of effective resources within the national forest. © 2005 Elsevier B.V. All rights reserved.	en_US
dc.relation.ispartof	Journal of Operations Management	en_US
dc.relation.isbasedon	10.1016/j.jom.2005.06.004	en_US
dc.subject.classification	Business & Management	en_US
dc.title	Using a market-utility-based approach to designing public services: A case illustration from United States Forest Service	en_US
dc.type	Journal Article
utslib.citation.volume	4 SPEC. ISS.	en_US
utslib.citation.volume	24	en_US
utslib.for	0103 Numerical and Computational Mathematics	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	01 Mathematical Sciences	en_US
utslib.for	09 Engineering	en_US
utslib.for	15 Commerce, Management, Tourism and Services	en_US
dc.location.activity	Adelaide, Australia
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Marketing Discipline
pubs.organisational-group	/University of Technology Sydney/Strength - ACRI - Australia China Relations Institute
pubs.organisational-group	/University of Technology Sydney/Strength - BIDA - Business Intelligence and Data Analytics
pubs.organisational-group	/University of Technology Sydney/Strength - CENSOC - Study of Choice
utslib.copyright.status	open_access
pubs.issue	4 SPEC. ISS.	en_US
pubs.publication-status	Published	en_US
pubs.volume	24	en_US

Abstract:

Government and public services have to not only enforce the requirements of the regulatory policies, but also have to satisfy the needs of preferences of their clients and customers. In this paper, we summarize the results of a multi-year case study conducted to assess the choices of campground users at the Shawnee National Forest (Illinois), which is managed by United States Forest Service. The results show how users' tradeoff between location, capacity-related and pricing attributes when choosing a campground. The case study provides guidance for design and development of new services and more effective management of effective resources within the national forest. © 2005 Elsevier B.V. All rights reserved.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/4286