Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis

Cerdan Chiscano, M; Darcy, S

Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis

Cerdan Chiscano, M Darcy, S

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Publisher:: ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Publication Type:: Journal Article
Citation:: Tourism Recreation Research, 2023, 48, (6), pp. 856-870
Issue Date:: 2023-01-01

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Field	Value	Language
dc.contributor.author	Cerdan Chiscano, M
dc.contributor.author	Darcy, S https://orcid.org/0000-0002-5394-2566
dc.date.accessioned	2024-05-24T05:50:57Z
dc.date.available	2024-05-24T05:50:57Z
dc.date.issued	2023-01-01
dc.identifier.citation	Tourism Recreation Research, 2023, 48, (6), pp. 856-870
dc.identifier.issn	0250-8281
dc.identifier.issn	2320-0308
dc.identifier.uri	http://hdl.handle.net/10453/179186
dc.description.abstract	People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their strategic plans not all of them have turned to value co-creation to address access and inclusion in response to the COVID-19 pandemic. They also have varying degrees of understandings about what facilitates social inclusion. Using Critical Discourse Analysis, this study explores how museums have addressed access and inclusion in response to the COVID-19 pandemic, the degree of uptake, discourses of value co-creation, and how their responses can be categorised. The research design included semi-structured, participatory interviews with 15 managers from eight museums; and ethnographic observation and semi-structured, post-museum visit interviews with 12 PwD. Then, an iterative data analysis process using ATLAS-ti was undertaken. The results provide insight into the social inclusion of PwD in museums during the COVID-19 pandemic.
dc.language	English
dc.publisher	ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
dc.relation.ispartof	Tourism Recreation Research
dc.relation.isbasedon	10.1080/02508281.2023.2207152
dc.rights	info:eu-repo/semantics/restrictedAccess
dc.subject	1506 Tourism
dc.subject.classification	3508 Tourism
dc.subject.classification	4406 Human geography
dc.title	Making cultural and tourist attractions accessible and inclusive for people with disability through value co-creation amidst COVID-19: a critical discourse analysis
dc.type	Journal Article
utslib.citation.volume	48
utslib.for	1506 Tourism
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Business
pubs.organisational-group	University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	in_progress	*
dc.date.updated	2024-05-24T05:50:56Z
pubs.issue	6
pubs.publication-status	Published
pubs.volume	48
utslib.citation.issue	6

Abstract:

People with disabilities (PwD) are a COVID-19 vulnerable group, and globally they are experiencing even higher rates of social exclusion than before the pandemic. Value co-creation is a process whereby firms and their customers work together to develop service offerings and provides a tool for service improvement during disruptions such as health crises. Although many cultural and tourist attractions have access and inclusion as part of their strategic plans not all of them have turned to value co-creation to address access and inclusion in response to the COVID-19 pandemic. They also have varying degrees of understandings about what facilitates social inclusion. Using Critical Discourse Analysis, this study explores how museums have addressed access and inclusion in response to the COVID-19 pandemic, the degree of uptake, discourses of value co-creation, and how their responses can be categorised. The research design included semi-structured, participatory interviews with 15 managers from eight museums; and ethnographic observation and semi-structured, post-museum visit interviews with 12 PwD. Then, an iterative data analysis process using ATLAS-ti was undertaken. The results provide insight into the social inclusion of PwD in museums during the COVID-19 pandemic.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/179186