Initial trust in internet banking service in Jordan: Modeling and instrument validation

Aljaafreh, A; Al-Ani, A; Aladaileh, R; Aljaafreh, R

Initial trust in internet banking service in Jordan: Modeling and instrument validation

Aljaafreh, A Al-Ani, A

Aladaileh, R Aljaafreh, R

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Publication Type:: Journal Article
Citation:: Journal of Theoretical and Applied Information Technology, 2015, 74 (1), pp. 68 - 81
Issue Date:: 2015-01-01

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Field	Value	Language
dc.contributor.author	Aljaafreh, A	en_US
dc.contributor.author	Al-Ani, A https://orcid.org/0000-0002-8092-8954	en_US
dc.contributor.author	Aladaileh, R	en_US
dc.contributor.author	Aljaafreh, R	en_US
dc.date.issued	2015-01-01	en_US
dc.identifier.citation	Journal of Theoretical and Applied Information Technology, 2015, 74 (1), pp. 68 - 81	en_US
dc.identifier.issn	1992-8645	en_US
dc.identifier.uri	http://hdl.handle.net/10453/41519
dc.description.abstract	© 2005 - 2015 JATIT & LLS. All rights reserved. As with many other e-services, the adoption rate of Internet banking services (IBS) in developing countries is relatively low compared to developed countries. It is well-established that customer’s trust plays an important role in adopting new technologies, and hence, initial trust could be the first issue that needs to be investigated when studying the adoption of online banking. The aim of this study is to develop and validate a research instrument empirically, and then use it to examine a proposed conceptual model of initial trust for IBS in developing countries. The model’s constructs are integrated from the trust literature, diffusion of innovation theory (DoI), and the Hofstede’s culture theory. This paper also aims to develop and validate a research instrument to examine the research model. We conducted a pilot study in Jordan, one of the developing countries in the Middle East. A survey was carried out, and a total of 75 responses were gathered in the study. The collected data was analyzed using IBM SPSS 22.0. Results of the pilot study are used to validate the instrument and to refine the proposed model. The validated and refined instrument will be used to examine the model in the intended primary study.	en_US
dc.relation.ispartof	Journal of Theoretical and Applied Information Technology	en_US
dc.title	Initial trust in internet banking service in Jordan: Modeling and instrument validation	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	74	en_US
utslib.for	0806 Information Systems	en_US
utslib.for	08 Information and Computing Sciences	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Biomedical Engineering
pubs.organisational-group	/University of Technology Sydney/Strength - CHT - Health Technologies
utslib.copyright.status	open_access
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	74	en_US

Abstract:

© 2005 - 2015 JATIT & LLS. All rights reserved. As with many other e-services, the adoption rate of Internet banking services (IBS) in developing countries is relatively low compared to developed countries. It is well-established that customer’s trust plays an important role in adopting new technologies, and hence, initial trust could be the first issue that needs to be investigated when studying the adoption of online banking. The aim of this study is to develop and validate a research instrument empirically, and then use it to examine a proposed conceptual model of initial trust for IBS in developing countries. The model’s constructs are integrated from the trust literature, diffusion of innovation theory (DoI), and the Hofstede’s culture theory. This paper also aims to develop and validate a research instrument to examine the research model. We conducted a pilot study in Jordan, one of the developing countries in the Middle East. A survey was carried out, and a total of 75 responses were gathered in the study. The collected data was analyzed using IBM SPSS 22.0. Results of the pilot study are used to validate the instrument and to refine the proposed model. The validated and refined instrument will be used to examine the model in the intended primary study.

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http://hdl.handle.net/10453/41519