Quality gifts: Issues in understanding quality volunteering in human services

Leonard, R; Onyx, J; Hayward-Brown, H

Quality gifts: Issues in understanding quality volunteering in human services

Leonard, R Onyx, J

Hayward-Brown, H

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Publication Type:: Journal Article
Citation:: Australian Journal of Social Issues, 2005, 40 (3), pp. 411 - 425
Issue Date:: 2005-01-01

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Field	Value	Language
dc.contributor.author	Leonard, R	en_US
dc.contributor.author	Onyx, J https://orcid.org/0000-0001-7166-833X	en_US
dc.contributor.author	Hayward-Brown, H	en_US
dc.date.issued	2005-01-01	en_US
dc.identifier.citation	Australian Journal of Social Issues, 2005, 40 (3), pp. 411 - 425	en_US
dc.identifier.issn	0157-6321	en_US
dc.identifier.uri	http://hdl.handle.net/10453/6019
dc.description.abstract	Organisations providing human services are under increasing pressure to demonstrate quality from a range of sources such as new legislation and new requirements for government funding. Four dimensions for examining quality, derived from program evaluation theory, illustrated some of the contradictions surrounding these expectations. The research used a qualitative and grounded approach to exploring clients', volunteers' and coordinators' notions of quality service. The clients' and volunteers' perceptions of quality were highly experiential, related to the specific context and focussed on strong trusting personal relationships. Clients were also very conscious of their lack of power. Coordinators used a combination of approaches to try to satisfy the demands of clients, volunteers and bureaucracy.	en_US
dc.relation.ispartof	Australian Journal of Social Issues	en_US
dc.relation.isbasedon	10.1002/j.1839-4655.2005.tb00981.x	en_US
dc.subject.classification	General Arts, Humanities & Social Sciences	en_US
dc.title	Quality gifts: Issues in understanding quality volunteering in human services	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	40	en_US
utslib.for	1608 Sociology	en_US
utslib.for	16 Studies in Human Society	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/e-Press
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	40	en_US

Abstract:

Organisations providing human services are under increasing pressure to demonstrate quality from a range of sources such as new legislation and new requirements for government funding. Four dimensions for examining quality, derived from program evaluation theory, illustrated some of the contradictions surrounding these expectations. The research used a qualitative and grounded approach to exploring clients', volunteers' and coordinators' notions of quality service. The clients' and volunteers' perceptions of quality were highly experiential, related to the specific context and focussed on strong trusting personal relationships. Clients were also very conscious of their lack of power. Coordinators used a combination of approaches to try to satisfy the demands of clients, volunteers and bureaucracy.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/6019